Privacy Policy
Effective Date: September 2026
Welcome to Galya Health (“we,” “us,” or “our”). We coordinate personalised healthcare journeys for international patients receiving treatment in Istanbul, supporting our patients before travel, throughout their stay, and after returning home. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical tourism services or visit our website. This document complies with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK).
1. Information We Collect
We collect personal and medical information necessary to facilitate your healthcare journey safely. This includes:
- Identity & Contact Data: Name, surname, email address, phone number, date of birth, and travel documents for hospital registration and travel arrangements.
- Health & Medical Data: Medical history, current medications, previous surgeries, and pre-consultation photographs necessary for evaluations in Bariatric Surgery, Plastic Surgery, Dental Treatments, and Hair Transplantation.
- Technical & Usage Data: IP address, browser type, and website usage details collected via cookies to improve user experience.
2. How We Use Your Information
We use the collected data for the following specific purposes:
- To evaluate your suitability for medical procedures through our partner doctors and hospitals.
- To arrange hospital bookings, hotel accommodations, and transfers in Istanbul.
- To provide 24/7 patient support and communicate with you regarding your treatment plan.
- To process payments and fulfill our legal and regulatory obligations.
3. Data Sharing and Disclosure
We do not sell or trade your personal information. We only share your data with trusted partners strictly on a “need-to-know” basis:
- Healthcare Providers: Partner hospitals and doctors performing your treatment.
- Logistics Partners: Hotels and transfer companies responsible for your accommodation and transportation in Turkey.
- Legal Authorities: If required by law, we may disclose your information to comply with Turkish health and tourism regulations.
4. Data Security and Retention
We implement industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We retain your medical and personal data only for as long as necessary to fulfill the purposes we collected it for.
5. Your Data Protection Rights
Depending on your location, you have rights regarding your personal data, including the right to access, rectify, erase, restrict processing, or request the portability of your data.
6. Contact Us
If you have any questions about this Privacy Policy, our Cookie Policy, or wish to exercise your data protection rights, please contact us:
- Email: [email protected]
- Phone: +90 538 797 45 00
- Address: Koza Mah. 1638. Sok. Begonya Sitesi E1-2 Blok No:3/C-69, Esenyurt, Istanbul, Türkiye
